Slate memory, If tears ...

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Slate 6: If tears could build..

£27.95

Personalise me!

ORDER BEFORE 12 NOON MONDAY TO FRIDAY FOR NEXT DAY DELIVERY *NOT AVAILABLE ON WEEKENDS OR BANK HOLIDAYS

Product Description

If tears could build a ...

PRODUCT PERSONALISATION- ONE PHOTO UPLOAD

NAME AND BUTTERFLY CAN BE EDITED 

 

Personalised slates



A natural slate polished up to give photos the perfect finish, our slates come complete with a presentation stand and are ideal for both indoor and outdoor use, making them perfect for a lost loved ones graveside.

Measuring approx - 18cm x 18cm

IMPORTANT INFO - Our slates can be used outdoors, but as most printed items they can fade over time, to pro long the quality of the print when placing outdoors a clear outdoor varnish can be applied.

 LIVE PERSONALISATION - Please note that we will print and manufacture only what is created by you on our website. By approving your design you are agreeing to the layout, colours and wording you have created. If you wish to amend an item in your basket, please click on the preview button to do so, your physical print may vary from the colour you see on the screen, this is due to individual screen resolutions

 

Additional info

  • Please note that your physical print may vary from the colour you see on the screen, this is due to individual screen resolution.
  • All designs are printed using top of the range printers
  • Once your order is complete and payment has been made it will then be processed and sent to you.

Delivery

 PLEASE NOTE THAT CLOTHING IS NOT AVAILABLE FOR 1ST CLASS OR NEXT DAY DELIVERY AT PRESENT

** NEXT DAY DELIVERY IS NOT AVAILABLE ON WEEKENDS AND BANK HOLIDAYS

 

2nd Class Royal Mail 

  • £3.50 for the first item and £1 for every additional item
  • We will aim to dispatch your order within 5 working days, it will be sent to you using 2nd class Royal mail who aim to deliver within 3 working days.
  • Please allow around 8 working days in total for delivery.

 1st Class Royal Mail

  • £5.50 for the 1st item and £1 for every additional item
  • We will aim to dispatch your order within 1-2 working days, it will be sent to you using 1st class royal mail who aim to deliver within 1 working day.
  • Please allow around 3 working days in total for delivery

 Next Day Delivery Royal Mail

  • £10 for the 1st item and £1 for each additional item
  • All orders placed before 12 noon will be sent the same day (Monday to Friday). Any orders placed after 12 noon will be sent the next working day

 

 

Returns

Returns and refunds

 

Delivery

At Write From The Heart, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to read the following and contact us if necessary.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative, or to your place of work.

Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

If the product(s) you have ordered do not arrive within 28 days of placing the order, Write From The Heart accept no liability unless you have contacted us via email within this period.

Returns and exchange

If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. Unfortunately we are unable to refund postage costs on unwanted non-personalised items.

 

Your rights to return the goods to us will not apply in the following circumstances:

-Any products that we have made, personalised or customised specifically for you

Write From The Heart do not offer refunds for personalised goods custom made for you. Most products on the website are personalised goods; this includes any products which include your own photo or any text changes. Only replacements will be sent for any faulty, damaged goods or goods which have not arrived.

With any faulty or damaged goods, we ask you to return the product to us within 7 days. Once the product has been returned, we will then issue a refund (THIS DOES NOT APPLY ON PERSONALISED GOODS) or send a replacement. Please note that postage will be refunded in full for any items returned which are faulty or damaged.

Replacements will be sent within 7 working days.

Your rights to return the goods to us will not apply in the following circumstances:

  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order and it has been sent for production.
  • You have disposed of the item you have an issue with.

We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.

This returns policy does not affect your statutory rights.

The address for returns is:
Write From The Heart Ltd
Office B, The Greyhound Building,
17 Moor Street,
Chepstow,
NP16 5DB

How to personalise your item

Please read before designing your product

Use the personalise me button to see what can be personalised on this product

  • We print the exact copy of your design directly from the website
  • The text you add in the text boxes will appear live on the design
  • Please check all spelling, capital letters on names
  • And that the text is correct and in the right position
  • Please remove any text you don't require in the text boxes
  • Add the same or similar amount of text as on the sample for best results
  • The more text you add the smaller it will appear
  • Please check the photos are in the right position and heads not cut out or black edges showing. We don't recommend using screen shots.
  • By checking out you are agreeing that you are happy with your design so please check it carefully
  • Your preview is available in your basket please also check it there, you will also have a preview of your product on your confirmation email and in your account on our website