Personalised photo cushion

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Cushion - Hugs

79 reviews

£22.95

Personalise me!

  • In stock
  • Fast delivery available
  • FREE delivery over £40

Product Description

WE HUGGED THIS LITTLE CUSHION WE SQUEEZED IT REALLY TIGHT
WE FILLED IT WITH OUR WISHES, HOPE AND LOVE AND LIGHT
SO WHEN YOU NEED A HUG JUST HOLD IT REALLY TIGHT

YOU’LL FEEL OUR LOVE WITHIN IT MORNING, NOON AND NIGHT

Add a photo and family member title to create a beautiful gift

Product Information

This design is printed onto a 40x40cm luxurious, rich, soft plush cushion cover, inner included and covers come complete with a zip at the bottom making them removable, our covers can be washed, but we would recommend hand wash only. PLEASE NOTE THAT DUE TO HIGH DEMAND ON OUR CUSHIONS, WE MAY CHANGE SUPPLIERS FROM TIME TO TIME WHICH CAN MEAN THAT OUR MATERIALS CAN VARY IN TEXTURE/COLOUR.

 

Additional information

  • Payment - Secure payment gateways available, Payment is accepted by paypal, credit or debit card.

  • Live personalisation - Please note that we will print and manufacture only what is created by you on our website. By approving your design you are agreeing to the layout, colours and wording you have created. If you wish to amend an item in your basket, please click on the preview button to do so, your physical print may vary from the colour you see on the screen, this is due to individual screen resolutions.

Customer Reviews

based on 79 reviews
17/03/2021

Ive had two cushions from you now and both have been beautiful and well made! I highly recommend this company for your Personlised bits and bobs! I will be back soon!

12/03/2021

Excellent and arrived quickly would definitely recommend

02/03/2021

Absolutely beautiful My Mam Will Love This Off her grand babies Thankyou So Much Its such a soft cushion Cover Aswell makes it Extra special Thankyou For the fast delivery.

11/02/2021

Beautiful cushions, well made. They are so helpful too, I had an enquiry and they got back to me straight away. Would highly recommend them. Thank you.

05/02/2021

I was really pleased with the cushion, it was lovely and despatched really quick. Would highly recommend

28/01/2021

My Granddaughter loves her cushion. She’s 9 years old and it was a perfect present for her as we are so far away and with no hope of visits during Covid.
Great quality and the wording was perfect. She cuddles it all the time. I was thinking maybe two covers would have been better so one could be in the wash.

13/01/2021

Excellent quality. The design was exactly as I wanted it. Would definitely recommend. Perfect.

08/01/2021

I bought two cushions, one for each of our grandchildren. It was especially bought for our 5 year old granson who misses us lots during the lockdown periods. He absolutely loves it, takes it to bed with him and kisses our picture goodnight. Fabulous product, excellant quality, beautiful words, (made our daughter cry), and did exactly what I bought it for, a comfort for our grandson.

23/12/2020

Absolutely beautiful, the cushion is well made and good material, I have just bought another one. I am going to buy 2 more. (big family) the delivery was excellent also, Well worth the money.

17/12/2020

Such a beautiful item, very good size nice quality cushion.
Despatched very quickly to ensure I received it in time for Christmas as it is a gift for grandparents.
Would recommend product and service.

08/12/2020

Beautiful cushion, and great quality. Lovely and soft.
Also Fantastic customer service. I wanted to change a detail to the delivery address and emailed to ask if this was possible. They emailed back almost immediately and were very obliging.
I shopped around online before buying and found their prices to be very competitive and delivery was very quick.
I can't recommend this company enough. Fantastic!

07/12/2020

Beautiful gift for my mother-in-law, great quality and price speedy delivery, would definitely recommend to anyone looking for a special gift for a loved one

04/12/2020

Really good

02/12/2020

I bought this cushion for my Nan who is very poorly in hospital, I had it delivered straight to the ward. She’s really happy with it. She has something to hold, cuddle and it’s very personal. It’s made a difficult time a little easier. She was very emotional to receive it but in a good way. The quality is excellent, delivery time was very prompt. Thank you for a beautiful item :)

30/11/2020

I think the cushion is absolutely fabulous and I am sure my grand daughter will love it. Beautifully made and the material is so nice to the touch. Very pleased with my purchase.

25/11/2020

Good quality and quick service. A gift that was very well received

18/11/2020

Absolutely beautiful. Will definitely be ordering more thank you

17/11/2020

Gorgeous pillow. So soft and so special. My mother in law will love it

03/11/2020

A Beautiful product. It made a lovely gift. Everyone was very impressed.

02/11/2020

Absolutely over the moon with my order well packaged and good quality, I ordered 4 cushions and a picture frame and i’m well pleased with the finished products better then I expected thank you so much I will be ordering again in the future

14/08/2020

Cushion is wonderfully soft and plump. Nanny loved it 💕

11/08/2020

I purchased 2 they were Beautiful my niece and sister in law loved them I would definately purchase again if you want something special and memories made this is the site to go

20/07/2020

We bought this cushion for a friend in hospital. We could'nt visit her because of pandemic so just wanted to let her know we were thinking of her. We were very happy with the cushion and our friend is delighted with it .

08/07/2020

Love the cushion and my mum loves it too 😊

11/06/2020

Great quality product and good service too.

09/06/2020

Absolutely perfect cushion. Given to my mother in law who couldn’t let it go. Delivered within few days of order. Couldn’t ask for a better service or product. Thank you.

09/06/2020

Lovely!!! Was a lovely suprise from my daughter couldn't be happier!

02/06/2020

Absolutely love the cushion I purchased for my nana, she’s going to love it. Very fast service very impressed, thank you

02/06/2020

Excellent product. My Grandaughter will love it

01/06/2020

Absolutely beautiful product !!! Very happy postage was fast it will be cherished forever thank you .

27/05/2020

Lovely quality.

25/05/2020

Absolutely beautiful cushion! Got it for my mum’s birthday during lockdown. So happy with it and my mum loved it.

25/05/2020

Lovely cushion, easy to order, quick delivery and really good quality.

22/05/2020

Absolutely love this for my grandma. Good quality fast delivery reasonable price thank you! Would defo buy again

22/05/2020

Perfect, such a lovely gift.

21/05/2020

Absolutely beautiful, My 4 Grandchildren Love them.

21/05/2020

Brilliant service from this company. The quality was much better than I thought it might be. I ordered this and it was here in two days. Brilliant. Highly recommend.

20/05/2020

Really pleased with the cushion thank you , I will be ordering again

20/05/2020

Absolutely beautiful cushions, I am so pleased with them. They arrived much quicker than I anticipated and I would highly recommend their service.

20/05/2020

Fantastic service, made and delivered quickly and my mom is very happy with it. Item is of good quality. Product is exactly what it says it would be. I will certainly use this company again if I see something that I would like to buy. Thankyou.

20/05/2020

These are absolutely beautiful, i am so pleased with them

19/05/2020

Thank you so much my cushion was perfect,I couldn’t praise your products enough beautiful and exactly what I ordered will definitely be visiting you again x

18/05/2020

Thank you inlove it and came on time will defo irder again

18/05/2020

High quality, quick delivery, perfect present

18/05/2020

I haven’t yet received my cushion I am still waiting

Reply from Write From The Heart 18/05/2020 Hi, please give us a call on 01291 409078 and we should be able to help you.
16/05/2020

Absolutely beautiful! Cushions are so soft, and printing is really clear! Both sets of grandparents loved them 🥰🥰
Thank you so much xxx

16/05/2020

Received mine absolutely over the moon with it exactly as advertised. Love it xx

15/05/2020

Lovely product. Delivery updated and Fast delivery.
Would not hesitate to buy from here again.

15/05/2020

Amazing. Great product great quality and great communication. Thank you so much x

15/05/2020

Defo a must!! Purchased this for my mothers birthday which bought many tears and so much comfort! Brilliant quality and customer service. Highly recommend

Delivery times

 

FREE DELIVERY when you spend over £40

  • We offer a FREE delivery service when you spend over £40
  • We will aim to dispatch orders within 7 working days, they will be sent using Royal 2nd class who aim to deliver within 3 working days.
  • Please allow between 7-10 working days for your order to arrive. 

UK Standard delivery,

  • £3.50 for the first item and £1 for every additional item
  • We will aim to dispatch orders within 7-5 working days, they will be sent to you using 2nd class Royal mail who aim to deliver within 3 working days.
  • Please allow around 8-10 working days in total for delivery.

1st Class delivery

  •  £5.50 for the 1st item and £1 for every additional item
  • We will aim to dispatch your order within 1-3 working days, they will be sent to you using 1st class royal mail who aim to deliver within 1-3 working days.
  • Please allow around 3-6 working days in total for delivery

Next day delivery

  • £10 for the first item and £1 for every additional item
  • Order before 3PM for next day delivery
  • Next day delivery items will be sent using royal mail next day special delivery. (Although during the Covid-19 Royal mail cannot guarantee next day delivery on all occasions) 
  • All orders placed before 3PM will be sent the same day (Monday to Friday) orders placed after 3pm will be sent the next working day
  • PLEASE BE ADVISED NOT ALL OUR PRODUCTS ARE AVAILABLE ON OUR NEXT DAY DELIVERY SERVICE - SEE PRODUCT INFORMATION FOR FURTHER DETAILS.

 

 

 

 

Returns

Returns and refunds

 

Delivery

At Write From The Heart, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to read the following and contact us if necessary.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative, or to your place of work.

Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

If the product(s) you have ordered do not arrive within 28 days of placing the order, Write From The Heart accept no liability unless you have contacted us via email within this period.

Returns and exchange

If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. Unfortunately we are unable to refund postage costs on unwanted non-personalised items.

 

Your rights to return the goods to us will not apply in the following circumstances:

-Any products that we have made, personalised or customised specifically for you

Write From The Heart do not offer refunds for personalised goods custom made for you. Most products on the website are personalised goods; this includes any products which include your own photo or any text changes. Only replacements will be sent for any faulty, damaged goods or goods which have not arrived.

With any faulty or damaged goods, we ask you to return the product to us within 7 days. Once the product has been returned, we will then issue a refund (THIS DOES NOT APPLY ON PERSONALISED GOODS) or send a replacement. Please note that postage will be refunded in full for any items returned which are faulty or damaged.

Replacements will be sent within 7 working days.

Your rights to return the goods to us will not apply in the following circumstances:

  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order and it has been sent for production.
  • You have disposed of the item you have an issue with.

We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.

This returns policy does not affect your statutory rights.

The address for returns is:
Write From The Heart Ltd
The Berkerley Centre
Station Road
Chepstow
Monmouthshire
NP16 5PB

How to personalise your item

Please read before designing your product

Use the personalise me button to see what can be personalised on this product

From left to right on the toolbar:

1. Camera - Allows you to choose a photo from your device to upload. Once chosen, it will upload automatically. Photos must be jpg/jpeg format.
2. Zoom (out) - Zoom your photo out
3. Zoom (in) - Zoom your photo in
4. Rotate (clockwise) - Rotate your photo clockwise
5. Rotate (anticlockwise) - Rotate your photo anticlockwise
6. Colour - Flick between a colour and greyscale version of your photo


To change the photo once uploaded simply click on the photo you'd like to change on the toolbar and select a new photo from your device it will then replace the original photo


To reposition your photo, click and drag or use your finger if using a touchscreen. You may need to zoom in/out as well to get the best placement.

Toolbar icons may appear greyed out at first. They will be activated once a photo has uploaded.

  • We print the exact copy of your design directly from the website
  • The text you add in the text boxes will appear live on the design
  • Please check all spelling, capital letters on names
  • And that the text is correct and in the right position
  • Please remove any text you don't require in the text boxes
  • Add the same or similar amount of text as on the sample for best results
  • The more text you add the smaller it will appear
  • Please check the photos are in the right position and heads not cut out or black edges showing. We don't recommend using screen shots.
  • By checking out you are agreeing that you are happy with your design so please check it carefully
  • Your preview is available in your basket please also check it there, you will also have a preview of your product on your confirmation email and in your account on our website