Family clock

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Personalised clock - Time spent with

11 reviews

£35.95

Personalise me!

ORDER BEFORE 3PM FOR NEXT DAY DELIVERY (Mon- Fri)

  • In stock
  • Fast delivery available
  • FREE delivery over £40

Product Description

 Time spent with...

Personalise this clock with 12 photos, text colour and background colour can be changed, the text "family" can be changed

 

Our personalised clocks really have the "WOW" factor, make them unique using our new LIVE preview

 

Product description

  • Available in acrylic or a glossy wood finish

  • Diameter , approx 30cm x 30cm

  • Superb photo quality finish

  • Antique style hands and mechanism included

  • Requires x 1 AA battery, NOT included

  •  

PLEASE NOTE - Colours may vary from our Acrylic to Wood clocks due to the difference in material

Additional information.

 

  • Payment - Secure payment gateways available, Payment is accepted by paypal, credit or debit card.
  • Live personalisation - Please note that we will print and manufacture only what is created by you on our website. By approving your design you are agreeing to the layout, colours and wording you have created. If you wish to amend an item in your basket, please click on the preview button to do so, your physical print may vary from the colour you see on the screen, this is due to individual screen resolutions.

Customer Reviews

based on 11 reviews
13/01/2020

I received my clock very quickly and I love it . It’s made so lovely when choosing the design it was easy to do with lots of options . I would recommend this and if you have any questions the staff there very helpful indeed..10/10

09/01/2020

Beautiful finish and product. Easy to design and not bad price either. Only downfall of this site is contacting them. Doesn’t seem to be a number you can use, which isn’t helpful. You have to email them (which I did) and no one came back to me at all. I wanted to cancel my order as I didn’t include a photo I needed. However my email wasn’t responded to in time. I sent them a Facebook message at same time and it was only answered at the end of the day stating my order had already been despatched. I had to order a whole new order. I wanted them to cancel my first order or amend one picture. If they had superb communication skills - I would definitely be singing their praises all the way but on this occasion I sadly can’t do that. Product itself is 5/5 but to be the best of the best; they need to be a little more available when it comes to customer queries

Reply from Write From The Heart 09/01/2020 Hi, Thank you for your 5 star review even though you experienced poor customer service from us, we are actually looking into a new email system to prevent any issues like this from happening in the future, we have also just made our contact details clearer on the website after reading your review also. Thank you
25/12/2019

very happy with my clock quick delivery and lovely product

20/12/2019

Absolutely over the moon with my purchase. I didn’t think it would be as lovely as it is but I was wrong. Will definitely be ordering again.

18/12/2019

I absolutely love it! A Beautiful gift for my mum & dad for Christmas xx

18/12/2019

Excellent quality pictures

17/12/2019

Came in time for Christmas & amazing customer service from WriteFromTheHeart :)

17/12/2019

Brilliant second time ordering the clock love them

07/11/2019

I really like this product, although I did think it would be a little bigger...My fault though for not reading the description! Overall it's lovely

04/11/2019

OMG I love my clock! Thank you

16/10/2019

This is my third clock, each one has been perfect! They are a great gift for a special occasion

Delivery Times

 

FREE DELIVERY when you spend over £40

  • We offer a FREE delivery service when you spend over £40
  • We will aim to dispatch orders within 7 working days, they will be sent using Royal 2nd class who aim to deliver within 3 working days.
  • Please allow between 7-10 working days for your order to arrive. 

UK Standard delivery,

  • £3.50 for the first item and £1 for every additional item
  • We will aim to dispatch orders within 7-5 working days, they will be sent to you using 2nd class Royal mail who aim to deliver within 3 working days.
  • Please allow around 8-10 working days in total for delivery.

1st Class delivery

 

  • £5.50 for the 1st item and £1 for every additional item
  • We will aim to dispatch your order within 1-2 working days, they will be sent to you using 1st class royal mail who aim to deliver within 1 working day.
  • Please allow around 3-4 working days in total for delivery

Next day delivery

  • £10 for the first item and £1 for every additional item
  • Order before 12am for next day delivery
  • Next day delivery items will be sent using royal mail next day special delivery guaranteed by 1pm* 
  • All orders placed before 12 noon will be sent the same day (Monday to Friday)orders placed after 12 noon will be sent the next working day

 

 

 

 

Returns

Returns and refunds

 

Delivery

At Write From The Heart, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in delivery or is the wrong item, we ask you to read the following and contact us if necessary.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative, or to your place of work.

Whilst we make every effort to deliver goods within the specified timescale, on occasion due to unforeseen circumstances we cannot always guarantee delivery in said time, or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

If the product(s) you have ordered do not arrive within 28 days of placing the order, Write From The Heart accept no liability unless you have contacted us via email within this period.

Returns and exchange

If you are not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be borne by you. Unfortunately we are unable to refund postage costs on unwanted non-personalised items.

 

Your rights to return the goods to us will not apply in the following circumstances:

-Any products that we have made, personalised or customised specifically for you

Write From The Heart do not offer refunds for personalised goods custom made for you. Most products on the website are personalised goods; this includes any products which include your own photo or any text changes. Only replacements will be sent for any faulty, damaged goods or goods which have not arrived.

With any faulty or damaged goods, we ask you to return the product to us within 7 days. Once the product has been returned, we will then issue a refund (THIS DOES NOT APPLY ON PERSONALISED GOODS) or send a replacement. Please note that postage will be refunded in full for any items returned which are faulty or damaged.

Replacements will be sent within 7 working days.

Your rights to return the goods to us will not apply in the following circumstances:

  • Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
  • If you have made a spelling mistake on your order and it has been sent for production.
  • You have disposed of the item you have an issue with.

We regret that postage and packing costs for unwanted items cannot be refunded after 7 working days from when the order was delivered.

This returns policy does not affect your statutory rights.

The address for returns is:
Write From The Heart Ltd
Office B, The Greyhound Building,
17 Moor Street,
Chepstow,
NP16 5DB

How to personalise your item

Please read before designing your product

Use the personalise me button to see what can be personalised on this product

  • We print the exact copy of your design directly from the website
  • The text you add in the text boxes will appear live on the design
  • Please check all spelling, capital letters on names
  • And that the text is correct and in the right position
  • Please remove any text you don't require in the text boxes
  • Add the same or similar amount of text as on the sample for best results
  • The more text you add the smaller it will appear
  • Please check the photos are in the right position and heads not cut out or black edges showing. We don't recommend using screen shots.
  • By checking out you are agreeing that you are happy with your design so please check it carefully
  • Your preview is available in your basket please also check it there, you will also have a preview of your product on your confirmation email and in your account on our website